https://esm-guide.com/en/tags/tender/Recent content in Tender on ESM GuideHugoen-USWed, 16 Sep 2026 00:00:00 +0000https://esm-guide.com/en/blog/choosing-an-itsm-platform/Wed, 16 Sep 2026 00:00:00 +0000https://esm-guide.com/en/blog/choosing-an-itsm-platform/<blockquote> <p><strong>In short:</strong></p> <ol> <li>Six criteria genuinely separate ITSM platforms, and functional richness is not among them.</li> <li>On core processes, incident, request and change, every serious platform performs alike.</li> <li>The billing unit, technician or end user, weighs more on five-year cost than any single feature.</li> <li>The service catalogue is written before the consultation, not after: it is what makes demos comparable.</li> </ol> </blockquote> <h2 id="what-to-settle-before-looking-at-any-tool">What to settle before looking at any tool</h2> <p>Most tenders start with a feature grid sent to vendors. That is the reverse of the order that produces a good decision. Until scope is written down, every vendor answers on its own ground and the answers are not comparable.</p>