https://esm-guide.com/en/tags/sms/The Enterprise Service Management media: ITSM, service desk, IT asset management and tool comparisons.en-USThu, 15 Oct 2026 00:00:00 +0000https://esm-guide.com/en/blog/iso-20000-certification-standard/Thu, 15 Oct 2026 00:00:00 +0000https://esm-guide.com/en/blog/iso-20000-certification-standard/ESM Guide editorial teamISO 20000 is the international certification standard for IT service management systems, aligned with ITIL.