CMDB: what it is for and how to feed it
A CMDB is only worth anything if it is current. What it should contain and how to feed it without letting it drift.
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Topics
ITIL
4 articles
Service desk and help desk: the vocabulary sorted
Service desk, help desk, service centre: three terms often confused. What each one actually covers.
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Incident and problem management: stop confusing them
Incident and problem are not the same thing in ITSM. What the confusion costs and how to separate the two flows.
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ITIL 4: the 7 guiding principles explained
The seven ITIL 4 guiding principles, what they cover and how to apply them without drowning in the framework.
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