https://esm-guide.com/en/tags/incident-management/Recent content in Incident Management on ESM GuideHugoen-USFri, 21 Aug 2026 00:00:00 +0000https://esm-guide.com/en/blog/incident-management-vs-problem-management/Fri, 21 Aug 2026 00:00:00 +0000https://esm-guide.com/en/blog/incident-management-vs-problem-management/<blockquote> <p><strong>In short:</strong></p> <ol> <li>An incident is measured in time to restore, a problem in incidents avoided.</li> <li>A workaround closes an incident but never closes a problem.</li> <li>Grouping recurring incidents is the main entry signal for problem management.</li> <li>A known error is a problem with an identified cause and a documented workaround, ahead of the permanent fix.</li> </ol> </blockquote> <h2 id="two-practices-two-clocks">Two practices, two clocks</h2> <p>An <strong>incident</strong> is an unplanned interruption to a service or a reduction in its quality. The associated practice pursues one objective: restore service as quickly as possible. Restart, fail over, reassign a licence, the means hardly matter, including when they fix nothing fundamental.</p>