https://esm-guide.com/en/tags/hosting/Recent content in Hosting on ESM GuideHugoen-USTue, 22 Sep 2026 00:00:00 +0000https://esm-guide.com/en/blog/itsm-saas-or-self-hosted/Tue, 22 Sep 2026 00:00:00 +0000https://esm-guide.com/en/blog/itsm-saas-or-self-hosted/<blockquote> <p><strong>In short:</strong></p> <ol> <li>The decision is not about licence price but about five cost lines, of which operations is the most underestimated.</li> <li>SaaS transfers operations to the vendor and, in return, fixes the upgrade rhythm.</li> <li>Self-hosting keeps control of the calendar but assumes a team available in three years, not only today.</li> <li>Three non-financial constraints often decide before cost: data location, integration depth, internal skills.</li> </ol> </blockquote> <h2 id="what-the-decision-actually-covers">What the decision actually covers</h2> <p>Presented as a choice between two prices, SaaS versus self-hosting is really a choice between two ways of splitting the work. In one, the vendor carries infrastructure, backup and upgrades. In the other, the organisation does, or its integrator.</p>