Choosing an ITSM platform: the criteria grid
Six criteria genuinely separate ITSM platforms. The rest waste time in a tender process.
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Topics
Asset Management
3 articles
Automated IT inventory: the methods compared
Agent, agentless, network discovery: three IT inventory methods, their limits and how to choose between them.
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CMDB: what it is for and how to feed it
A CMDB is only worth anything if it is current. What it should contain and how to feed it without letting it drift.
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