ITSM, SaaS or self-hosted: how to decide
The SaaS versus self-hosting decision is not about the sticker price but about five cost lines and three constraints.
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Tools and Comparisons
Reviews and comparisons of ITSM and ESM platforms, from proprietary suites to open source solutions.
2 articles
Choosing an ITSM platform: the criteria grid
Six criteria genuinely separate ITSM platforms. The rest waste time in a tender process.
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