ESM vs ITSM: what actually changes
ESM and ITSM share the same mechanics but not the same scope. What genuinely changes in practice.
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Topics
ESM Fundamentals
Definitions, scope and benefits of Enterprise Service Management, to set the groundwork before picking a method or a tool.
2 articles
Enterprise Service Management: definition and scope
Enterprise Service Management extends ITSM practices across the whole business. Definition, scope and first practical steps.
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