Tools and Comparisons
Reviews and comparisons of ITSM and ESM platforms, from proprietary suites to open source solutions.
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Index
Categories
The five ESM Guide categories: ESM fundamentals, ITSM and ITIL, service desk and ticketing, IT asset management, tools and comparisons.
5 articles
IT Asset Management
ITAM, CMDB, automated inventory, hardware lifecycle and software licence management.
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Service Desk and Ticketing
Support organisation, service levels, SLAs, self-service and request handling automation.
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ITSM and ITIL
IT service management processes, the ITIL 4 framework, incident, problem and change management.
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ESM Fundamentals
Definitions, scope and benefits of Enterprise Service Management, to set the groundwork before picking a method or a tool.
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