Index

Articles

Every ESM Guide article on Enterprise Service Management, ITSM, service desk and IT asset management.

10 articles

Tools and Comparisons September 22, 2026 3 min

ITSM, SaaS or self-hosted: how to decide

The SaaS versus self-hosting decision is not about the sticker price but about five cost lines and three constraints.

Tools and Comparisons September 16, 2026 3 min

Six criteria genuinely separate ITSM platforms. The rest waste time in a tender process.

IT Asset Management September 9, 2026 3 min

Agent, agentless, network discovery: three IT inventory methods, their limits and how to choose between them.

IT Asset Management September 2, 2026 3 min

A CMDB is only worth anything if it is current. What it should contain and how to feed it without letting it drift.

Service Desk and Ticketing August 28, 2026 3 min

A miscalibrated support SLA turns against the team. A method for setting turnaround commitments you can keep.

Service Desk and Ticketing August 26, 2026 3 min

Service desk, help desk, service centre: three terms often confused. What each one actually covers.

ITSM and ITIL August 21, 2026 3 min

Incident and problem are not the same thing in ITSM. What the confusion costs and how to separate the two flows.

ITSM and ITIL August 19, 2026 3 min

The seven ITIL 4 guiding principles, what they cover and how to apply them without drowning in the framework.

ESM Fundamentals August 14, 2026 3 min

ESM and ITSM share the same mechanics but not the same scope. What genuinely changes in practice.

ESM Fundamentals August 12, 2026 3 min

Enterprise Service Management extends ITSM practices across the whole business. Definition, scope and first practical steps.