ITSM, SaaS or self-hosted: how to decide
The SaaS versus self-hosting decision is not about the sticker price but about five cost lines and three constraints.
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Independent ESM media
ESM Guide: service management, beyond the IT department
The independent Enterprise Service Management media: ITSM, service desk, IT asset management and tool comparisons.
Five fields, from ITSM to asset management. Analysis with no vendor agenda.
Recently
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Choosing an ITSM platform: the criteria grid
Six criteria genuinely separate ITSM platforms. The rest waste time in a tender process.
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Automated IT inventory: the methods compared
Agent, agentless, network discovery: three IT inventory methods, their limits and how to choose between them.
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See all →All articles
- 05 Service Desk and Ticketing Defining support SLAs that actually hold
- 06 Service Desk and Ticketing Service desk and help desk: the vocabulary sorted
- 07 ITSM and ITIL Incident and problem management: stop confusing them
- 08 ITSM and ITIL ITIL 4: the 7 guiding principles explained
- 09 ESM Fundamentals ESM vs ITSM: what actually changes
- 10 ESM Fundamentals Enterprise Service Management: definition and scope